Hurricane FAQ

We know you have questions about what to do in the event of a hurricane!  Here are answers to the most frequently asked questions (in alphabetical order).

An Information Hotline has been established for general questions.  The General Info Hotline is 919-552-1400.  For emergencies or issues that require emergency response, call 9-1-1.

Accident


To report an automobile accident in Fuquay-Varina, call 919-552-3191.

Bus Service


Schedules may change on Thursday and all service is suspended on Friday.  Please check directly with www.triangletransit.org for the express service schedule. 

Calling 911


We remind citizens to reserve calling 911 for true emergencies.  

Drinking Water


The water treatment plants that produce drinking water for the Town of Fuquay-Varina customers have emergency power generators and can continue to produce water for drinking during power outages.

The water booster stations that send water to the Town of Fuquay-Varina from the water treatment plants also have emergency power generators and can deliver drinking water to the town during power outages.

Emergency Alerts


To sign up for alerts such as evacuations visit Sign Up Now. ReadyWake Alerts is Wake County’s new Mass Notification service that allows us to alert you. You opt-in to enter your contact information and subscribe to notifications you care about based on your location.

Events


The following events have been cancelled and rescheduled:

ETJ Expansion Community Information Meetings Thurs., Sept 13 (Public Service Center) and Fri., Sept 14 (Community Center) have been cancelled. They have been rescheduled to:

Fri., Oct. 19, 2018 (5:30-7:30 pm) Fuquay-Varina Community Center
Thurs., Oct. 25, 2018 (5:30-7:30 pm) Fuquay-Varina Public Service Center

Planning Board Meeting (Mon., Sept. 17) – a determination on this meeting will be made on Monday morning.  If the meeting is postponed, then it will be rescheduled.  Please check our calendar for cancellation and rescheduling information.

Town Board Meeting (Tues., Sept. 18) – a determination on this meeting will be made on Monday morning.  If the meeting is postponed, then it will be rescheduled.  Please check our calendar for cancellation and rescheduling information.

Check our calendar for more information.

Facilities


Town facilities will be closed to the public on Friday, September 14.  The Community Center will close Thursday, September 13 at 7 and remain closed thru the weekend.

Flooding


Do not drive through standing water on roads or in parking lots.  Pay attention to barricades.  Don't ignore them by driving past them.  Flash floods are the number one weather-related killer in the United States — most flood fatalities happen because people try to drive through deadly waters rather than avoid them. (Source: Federal Emergency Management Agency, 2005)

Please call 919-552-1400 to report flooding on the roads.

Garbage Collection


There will be no garbage collection service on Friday, September 14.  Friday service will be picked up on Tuesday, September 18.  

On Monday, September 17, garbage collection will run on a normal schedule.

General Information Hotline


An Information Hotline has been established for general questions.  The General Info Hotline is 919-552-1400.  For emergencies or issues that require emergency response, call 9-1-1.

Important phone numbers


Life-threatening emergencies: 911
Wake County Emergency Management: 919-856-6480
Wake County Sheriff’s Office: 919-856-6900
Carolinas Poison Center: 800-222-1222
NCDOT Traveler Information Management Systems: 877-368-4968
American Red Cross: 919-231-1602
Wake County Human Services Public Health Division: 919-250-4516
Wake County Environmental Services: 919-856-7400
Wake County Public School System: 919-850-1600

Find more contact information.

Information


Getting real time information is important.  The Town will push out information about town services, traffic and safety issues and changes to scheduled events and programs via Facebook, Next Door and Twitter. Also, find information on our website. 

Town of Fuquay-Varina Facebook
FVPD Facebook
Town of Fuquay-Varina Twitter
Next Door (must sign up by neighborhood)
Ready Wake - Alerts for the resources you will need related to the hurricane and emergency information

Parks & Recreation Programs


All recreation programs and youth athletics are cancelled Thursday - Saturday.

Past Due Balance on Utility Accounts


During the current weather situation, the town will not disconnect your water.  Accounts with past due balances will be subject to cut-off as the Town resumes normal operations.

Power Outages and Down Power Lines


If you experience power outages, contact Duke Progress Energy at 1-800-419-6356.  

Report online

If you see a power line that is down or tree on a power line, assume it is live and please stay away from it.

To report a down power line, call Duke Energy Progress at 1-800-419-6356. Also report these hazards to your local law enforcement at 919-552-3191.  Please do not call FVPD to report or to inquire about power outages UNLESS it is a fallen power line that involves a safety hazard.

Preparing for a Hurricane


  • Ensure you have food, water, and medications for each person in your home for seven days. 
  • Be ready for power, utility, and phone service outages. Keep your mobile phones charged. 
  • Refill your gas tank and stock your vehicle with emergency supplies and a change of clothes 
  • Clean private drainage areas of debris to help mitigate flooding.
  • Bring patio furniture and garbage cans inside; they could become dangerous in high winds 
  • Have enough cash on hand to last seven days 
  • Check out www.ready.gov/hurricanes or www.readywake.com to learn more about how to prepare for a hurricane.

Price Gouging


Price Gouging is taking advantage of a crisis and charging too much for services or products. The State of North Carolina Attorney General's Office has created a portal for reporting price gouging. Here’s the Price Gouging Complaint form or you may call 1-877-5-NO-SCAM. 

Property Damage Reports for Insurance


If you have property damage, please call your insurance carrier directly.  The police department does NOT complete incident reports for such damage due to non-criminal activity/act of nature/weather. 

Begin preparations to secure property to prevent damage as much as possible before the weather event occurs.

Roads:  Road Conditions, Trees on Road, etc.


Stay Off the Roads
Once the hurricane makes landfall and continues to the Fuquay-Varina area, it is critically important for residents to stay off the roadways. When residents venture out on the roads, they not only put themselves at risk, but they also put others in jeopardy. Then, if they are involved in an accident, police officers and first responders are at risk. Area residents can help themselves, their neighbors, law enforcement and first responders by simply staying off the roads.

Road Conditions
We will provide road condition updates as they become available.
Don’t call the FVPD Highway Patrol or 9-1-1 to find out about road conditions.  Check with www.DriveNC.gov before you leave to get detailed traffic info about your commute.

Tree Blocking Road
Please call 919-552-1400 to report a tree that is blocking the road.  

Shelters


Wake County Emergency Management, in cooperation with Wake County Human Services and the American Red Cross, opens emergency shelters and reception centers when disasters force citizens to evacuate.  

The closest emergency shelters are:

Garner High School
2101 Spring Drive, Garner

Middle Creek High School
123 Middle Creek Park Avenue, Apex

For a list of ALL OPEN Emergency Shelters in Wake County.

Special Needs


Mobility, hearing, learning, or seeing disabilities can create specific needs that individuals need to address to be able to respond to an emergency.  Those with special needs can call the Wake County Emergency Operation Command at 919-856-7044 and request to be placed on a Special Needs List.  In an emergency, call 9-1-1.

State of Emergency 


Mayor John W. Byrne declared a State of Emergency on Sept. 10, 2018.  

Tree Down on Power Line


Report trees on power lines directly to Duke Energy Progress at 1-800-419-6356. Also report this to FVPD at 919-552-3191 so that safety issues can be addressed.

The town does NOT remove trees on private property.  That is the responsibility of the property owner.

Traffic Signals/Lights Not Working


What to do if traffic signals are not operating?
     No signal lights - Lights should be treated as a four way stop.

If power is restored and you observe the following:
Flashing red - Lights should be treated as a stop sign.
Flashing yellow - Drivers should proceed with caution only when traffic permits.

If we experience power outages throughout Town, officers will not be directing traffic at all intersections. Proceed slowly and safely according to these listed guidelines.

Youth Sports

All recreation programs and youth athletics are cancelled Thursday - Saturday.