Call Before You Dig

Call Before You Dig - Keeps You & Your Neighbors Safe

Digging in the dirt is a pleasure for some and work for others. But did you know that North Carolina law requires you to notify your area utilities at least 48 hours (2 working days) in advance of an excavation project?

North Carolina 811 Utility Notification

By simply dialing "811," you can talk toll-free or visit NC811, and they will handle everything for you - except the digging part!

At no charge, North Carolina 811 will notify all your local utilities, including PSNC Energy. PSNC Energy will then locate and mark its company-owned underground natural gas facilities in the area of your dig. That way, you or your contractor can be sure to avoid them when installing the new swimming pool, sprinkler system, or even trees and shrubs.

Remember calling before you dig doesn't cost a thing, but not calling could result in property damage or serious injury.

Digging Damage - Know What to Do

Natural gas is a colorless, odorless, non-toxic yet flammable substance. We add a "rotten egg" odor to help you detect a potential leak. Be sure you know the warning signs of a damaged natural gas pipeline:

  • Dirt or debris blowing from a hole in the ground
  • Hissing sound near the pipeline or natural gas appliance
  • Persistent bubbles from a wet or flooded area in the ground
  • The smell of rotten eggs
  • Vegetation over or near the pipeline is discolored or appears dead

 Do not attempt to find the leak yourself. Leave immediately, go to a nearby phone, and call PSNC Energy at 877-776-2427 and 911.