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Board of Commissioners

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1. How do you have a voice in Board meetings?

If you wish to address the Board on a non-agenda item, the Mayor will allow you to briefly address the Board during the “Public Comments” portion of the meeting. Public Comments are scheduled at the first portion of the Board Meeting.

2. Who currently serves on the Fuquay-Varina Board of Commissioners?

Mayor John W. Byrne, Mayor Pro Tem Blake Massengill, Commissioner William Harris, Commissioner Jason Wunsch and Commissioner Marilyn Gardner.

3. How can you serve on a Board-appointed Commission/Board?

Persons interested in serving on the Planning Board, Board of Adjustment, Parks and Recreation Advisory Board, or any Board-created Commission, should complete an application and file it with the Town Clerk.

4. What about Public Hearings?

Public hearings are held by the Board to give citizens the opportunity to comment on certain current issues involving the Town. All public hearings are advertised and placed on the agenda.

5. Are Board meetings open to the public?

All regularly scheduled Board meetings are open to the public and media. The Board is authorized to hold closed session meetings (usually at the end of the meeting) whenever necessary to discuss matters in accordance with state law G.S.§ 143.318.11. These meetings are not open to the public or media.

6. What is the procedure for presenting a request to the Board?

Anyone wishing to include a request or information on the regular meeting agenda should contact the Town Clerk at 919-552-1403, and provide written material at least ten days before the meeting date.

7. How do you find out what's coming up on the agenda?

We currently post the agenda online for your convenience. Printed copies are also available outside the Town Hall Board room at the Town Hall.

8. When are meetings held?

Board meetings are regularly scheduled for the first Monday and the third Tuesday after the first Monday of each month at 7 p.m. Meetings are held at Town Hall located at 134 N. Main Street, Fuquay-Varina, NC.

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Downtown

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1. Are there any grants available for business owners in Downtown Fuquay-Varina?

The town provides facade grants.  Learn more

Facade Grant Program

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Economic Development

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1. How do I open a business in Fuquay-Varina?

You'll want to start by reading the "Staring a Business" guide and following up with staff with additional questions.

2. Where can I find current available space for my business?

The town has a variety of available space. Please see the the available property portion of the website. This is not an all inclusive list, reach out to staff for a full listing of available properties.

3. What incentives are available?

There are a number of possible incentives based on your company, job creation, and business size. Please consult the incentives page with information on local, county, and state incentives.

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Engineering

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1. What can property owners do in easements?

An easement is an interest in property for a particular purpose. Public utility easements that are dedicated to the Town of Fuquay-Varina cover water or sanitary sewer lines and can range from 20-40 feet wide. Private stormwater or drainage easements are located in areas where there is a storm drain system, a stormwater swale and/or access to a stormwater management structure such as a wet pond. Generally, you cannot make any improvements in a drainage easement. That means no fences, sheds, walls, trails or buildings. You should avoid planting trees or much landscaping as well. A property owner can maintain easement areas just as he or she would the rest of the yard. The Town does not maintain easement areas in lawn areas. 

2. What are flood zones and how do I know if my property is located in a flood zone?

Flood zone determination for higher risk areas is made by the Federal Emergency Management Agency (FEMA) The purpose of this determination is to designate areas in which flood insurance is required. FEMA Flood Insurance Rate Maps are available for review in the Fuquay-Varina Engineering Department. Find out if your property is in the flood zone by checking the Flood Zone Map.

3. Why doesn't the Town clean out the stream behind my house?

The Town maintains the storm drainage system within the Town maintained street right-of-way only. NCDOT maintains storm drainage systems on NCDOT maintained right-of-way. Storm drainage pipes and drainage paths off the right-of-way are the responsibility of the individual property owners unless a HOA is identified for maintenance on the recorded plat.

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Finance

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1. What are the Finance Office hours and location?

The office is open from 8:00 to 5:00 Monday through Friday. We are located at Town Hall; the address is 134 N. Main Street, Fuquay-Varina, NC.

2. How do I set up utility service?

Complete the application which can be downloaded on our Forms & Applications Page or picked up from Town Hall. If you are purchasing the residence, we will need a copy of the closing statement in order to waive the $75 deposit. If you are renting, you will be required to pay the $75 deposit.

Utility Application

3. What are the water and sewer rates?

Current Rates

4. How can I pay my bill?

The Town provides four payment options.

1. Pay in person at the collection window inside Town Hall. A utility bill drop box is located next to the E. Jones Street parking entrance for times the office is not open.

2. Bank Draft Service automatically deducts the amount of your utility bill on the day before it is due each month from a checking or savings account. You can set up the draft by completing the bank-draft-authorization-form and returning it to Town Hall with a voided check.

3. Mail a check or money order to Town of Fuquay-Varina, 134 N. Main Street, Fuquay-Varina, NC 27526.

4. Pay online with a credit or debit card at www.Fuquay-Varina.org/eutilities. To pay by credit card at Town Hall, use the kiosk inside Town Hall located at the collection window. A small processing fee applies. The ability to use your credit card to pay for other Town services is coming soon.

eUtilities site.

5. Can I receive my utility bill online?

Yes. The eUtilities tool - www.Fuquay-Varina.org/eutilities - allows you to access your current water bill, account history, track water usage, sign up to receive online bills, and pay utility bills with credit/debit cards. You will need your last name and account number to access eUtilities. online eUtilities tool.

6. How do I check for water leaks?

Cut off all of the water in the house and look at the water meter to see if it is still turning. Also, check your toilet when you flush it to see if it continues to run.

7. Can you adjust my utility bill if I have a leak?

The sewer portion of the bill may be adjusted if the water did not go through the sewer system. Customers must bring a detailed bill from a licensed plumber to Town Hall to apply for a sewer adjustment. Toilet leaks do not receive any adjustment.

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Fire Department

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1. Are fireworks illegal?

Class C Fireworks are permitted to be used in NC. That basically means anything that does not produce a projectile or something that lifts off the ground. Bottle rockets, roman candles, etc. are not allowed.

2. Can you safely plug a 3 prong electrical plug into a 2 prong electrical outlet?

The two prong outlet does not have a ground wire in it therefore if you use an adapter and plug in a three wire cord, then whatever you are using is not grounded. You become the ground if something goes wrong with that appliance meaning that the electrical current will pass through your body rather that the ground wire present on three wire cords and outlets. The National Electrical Code prohibits this activity.

3. Do you provide and install smoke detectors?

We do have a smoke detector program. Eligibility for free detectors is based on financial need. We will gladly visit your home to suggest the best location for your detector. We also install your detector(s) and change batteries as necessary free of charge for the physically impaired, seniors, and other persons needing assistance. Contact the Fire Department at 919-552-0422.

4. May I use a chimenea, patio warmer, or any other portable wood-burning device used for outdoor recreation or heating? Outdoor masonry fireplaces?

Yes, provided they are located on a noncombustible surface, located a minimum distance of 20 feet from the residence or any raised structure, and do not burn synthetic material, refuse, yard waste, or salvageable material for fuel.

Outdoor masonry fireplaces constructed in the same manner as indoor residential fireplaces are allowed in the Town. All distance and fuel requirements listed above are applicable as well.

5. May I have a campfire?

Yes, provided the campfire is located at least 25 feet from any structure and 25 feet from any property line. The campfire shall be no larger than four square feet and shall be surrounded by bricks at least two tiers high. Synthetic material, refuse, yard waste, or salvageable material may not be used for fuel.

6. My neighbor thinks the smoke created by my outdoor fireplace stinks. Is this considered a nuisance, and can I be prohibited from using it solely because he/she objects to the odor?

No.  Smoke from an allowable outdoor fire is not considered a nuisance under State Open Burning Rules.

7. When can I be required to extinguish an outdoor recreational fire?

You may be required to extinguish the fire by fire officials if the identified parameters are not met, it creates hazardous conditions, occurs during a burning ban, or does not comply with identified regulations.

8. May I dispose of my yard debris and clippings by burning them?

No.  Disposing of yard debris through burning within the Town of Fuquay-Varina is not allowed because curbside pick-up is provided. Find information about yard debris and leaf collection.  

9. May I pile debris and burn it for land clearing?

No.  Open burning of trees, logs, brush, stumps, leaves, grass clippings, etc. is strictly prohibited within the Town Limits.

10. Can my church youth group have a bonfire?

No.  Bonfires are large fires utilized for ceremonial purposes and are usually in conjunction with a planned event such as a pep rally, holiday event, or church festival. Due to the potential size of these types of fires, bonfires are strictly prohibited within the Town Limits.

11. Can I use sky lanterns at my daughter’s outdoor wedding?

No.  Sky lanterns are small unmanned hot air balloons that rely on an open flame to heat the air inside of the balloon causing it to lift into the atmosphere. Due to the extreme safety concerns with these objects, sky lanterns are strictly prohibited within the Town Limits.

12. Why do I see firefighters at stores when they are working?

To ensure the most effective service at the time of an emergency, our crews must remain in their designated response territory with the fire trucks during their entire shift. Our crews work 24-hour shifts with no scheduled breaks and meals are not provided by the Town. Oftentimes, the crew will pool their money together, shop at the grocery store, then prepare their own meals. Many times, the crew will decide to dine out at a local restaurant or purchase food from a local restaurant and bring it back to the station. Sometimes they receive a call while shopping for food or dining out, which means they leave directly from the grocery store or restaurant and return later to finish their shopping or their meal.  Also, you may see Fire Department vehicles at local businesses on official business such as inspections, performing training or education, answering questions or complaints, or even shopping for needed fire department supplies and equipment.

13. Why do I see fire fighters running at the local park or taking the fire truck to the gym?

Firefighting is a physically challenging profession that requires a high level of physical and mental readiness. The nature of the occupation demands a great deal of physical strength and stamina. To insure the safety of our operational personnel and the well-being of Fuquay-Varina residents and visitors we serve, our crews are required to perform physical fitness activity while on duty.

14. Why do firefighters break all the windows during a fire?

Breaking out any windows during a fire is something you should NOT do! It can make the fire much worse and decrease the chances of survival for trapped occupants if not done correctly.

When firefighters break out windows during a fire, they are using a scientific approach, learned during extensive training, to extinguishing the fire. Windows are broken in coordination with firefighters on the inside extinguishing the fire to create an escape route for the superheated steam and gases to escape. Without the windows being removed, the steam could burn the firefighters and hinder rescue efforts of any trapped victims.

15. Why do you block traffic lanes at auto accidents -- more lanes than are necessary?

It's for the safety of our personnel and our patients. Blocking extra lanes keep our personnel safe when they go back to the apparatus to get more equipment, and it helps protect the victim we're trying to stabilize.

16. Why does a fire truck show up when I call for EMS?

All fire department personnel are certified Emergency Medical Technicians. Many times, the fire department is the first unit to arrive and able to provide critical care until an ambulance is on scene.

17. Why do firefighters get upset when you drive over fire hoses?

The fire hose is the lifeline of a firefighter when fighting a fire. If you drive over it, the hose can be damaged, and any firefighter at the end of a nozzle will have the water interrupted -- possibly causing injury or death. Also, it is against the law in North Carolina (NC G.S. 20-157(a)) to run over a fire hose. Penalties can range from a simple fine to being charged with murder depending on the incident.

18. Can I get my blood pressure taken at the firehouse?

All on-duty firefighters are certified Emergency Medical Technicians and are more than happy to help you with a blood pressure check or any other EMS issue that you might have.

19. Why do I see fire trucks from neighboring communities in Fuquay-Varina on calls?

The Fuquay-Varina Fire Department has mutual aid agreements with all the departments in Wake County and a few departments in Harnett County. These agreements provide for the closest fire engines, trucks and ambulances to respond in the event of an emergency and when additional resources are needed. The National Fire Protection Association recommends that for every structure fire that there be a minimum of 18 firefighters on scene within 8 minutes.

20. Does the fire department service fire extinguishers?

No, the fire department does not service fire extinguishers. There are private fire protection companies that offer those services. They can be found in the phone book or through an internet search.

21. What type of fire extinguishers and how many are recommended for the home?

We recommend a minimum of one 5-pound ABC extinguisher easily accessible to the kitchen area and in a garage or workshop area. If you have any questions about type or placement of fire extinguisher in your home or business, please contact the Office of the Fire Marshal at 919-552-0422.

22. Where can I purchase a fire extinguisher?

Portable fire extinguishers can be purchased at a wide variety of retail stores. Home improvement centers and hardware stores generally carry an adequate selection to choose from.

23. Will the fire department come to my home and fill my swimming pool?

No, the fire department is not permitted to fill swimming pools.

24. How can I request firefighters for a school visit or public event?

Our Fire Department has a comprehensive approach to fire safety through education provided to business groups, nursing homes, medical facilities, residents, schools, day care centers, and community groups that need prevention education. Contact Fire Station #1 to schedule a fire safety event at 919-552-0422.

25. What is an ISO rating?

On July 1, 2000, the North Carolina Department of Insurance became the agency responsible for the fire insurance rating of municipalities/fire districts with under 100,000 population. Ratings are based on the fire department infrastructure, delivery of service methods, response times, adequate staffing, water supplies, etc. A classification of 1 to 10 is assigned based upon the results of the inspection. A rating of 1 indicates the highest level of fire protection. Lower ratings mean lower premiums on fire-insurance rates for both commercial and residential properties. Insurance Companies use this number to provide a cost of Insurance on real property.

26. What is the Fuquay-Varina Fire Department ISO rating?

· Inside the City Limits of the Town of Fuquay-Varina:

o Class 2

· Outside the City Limits of the Town of Fuquay-Varina and 5 miles or less to a Fuquay-Varina Fire Station.

o Class 4

· Outside the City Limits of the Town of Fuquay-Varina and over 5 miles to a Fuquay-Varina Fire Station.

o Class 9E

27. Why do fire trucks with full lights and sirens go through red lights at intersections and then, after they go through, they turn off their lights and slow down?

Many times, several units are dispatched to the same incident. When the first unit arrives on scene, they may assess the situation and inform the dispatcher that no other units are needed to handle the emergency. All other responding units are then cancelled and put back into service, ready to take another call.

28. How many smoke detectors should I have and where should they be placed?

At least one smoke detector on every floor and one in every bedroom. Smoke detectors should not be installed in the kitchen.

29. Do you get cats out of trees or rescue other animals?

No. We strongly suggest placing an open can of tuna at the base of the tree (this usually works), leave the immediate area and wait for the cat to get down on its own. We generally do not rescue stray animals due to their unknown medical condition (i.e., rabies, distemper, etc.). The Fire Department does carry emergency life-saving equipment for house pets involved in smoke/fire situations.

30. Why do so many fire trucks respond to simple incidents?

Fire Department units are dispatched according to information received by the 9-1-1 operator. The Fuquay-Varina Fire Department believes in being prepared to deal with the worst that could happen. Discovering that we need more units once we arrive is often too late. We have learned from experience that it is better to have too much help on the way than not enough. For example, a structure fire requires a minimum of 18 personnel and various specialized equipment to perform all of the needed tasks. Firefighting teams are assigned certain responsibilities such as fire extinguishment, search and rescue, ventilation, salvage, safety, accountability and rapid intervention teams when firefighters become trapped or injured.

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Human Resources

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1. If I have already applied for a position with the Town and want to apply for another position, do I have to fill out another application?

Human Resources keeps all applications on file for 24 months. If you still have an application on file and the information is current, then you can resubmit it for another available position. Just call the Human Resources department at 919-753-1030 or e-mail hr@fuquay-varina.org and request that your application be resubmitted.

2. How long does the hiring process take and how can I check on the status of my application?

Depending on the position, the hiring process can take anywhere from 2 weeks to several months. Every candidate that has applied for an available position with the Town will be notified by phone, postcard or letter regarding the status of their application. Applicants may call the Human Resources office at 919-753-1030 or e-mail hr@fuquay-varina.org to inquire about the status of any position.

3. Are there additional items that need to be included with an employment application for firefighter positions?

For firefighter positions the following information needs to be included with the application:
- A copy of your driving and criminal history
- Copies of your High School Diploma or GED
- NC Firefighter Certificates, First Responder- Defib or higher, Hazardous Materials Operation certification

4. Are there additional items that need to be included with the initial application for police officer?

Yes, in addition to the basic Town employment application, the applicant will need to complete an F-3 form (personal history statement) and an Authorization to Release Personal Information form. These forms may be obtained in the Human Resources Office at Town Hall.

5. How do I apply for a job with the Town of Fuquay-Varina?

When there is a job opening, you may complete a standard Town of Fuquay-Varina employment application. These applications may be found in the Human Resources Office at Town Hall. You may also call 919-753-1030 to request an application in the mail or visit the download page to download an application. All applications must be fully completed and submitted to the Human Resources Office in a sealed envelope. Applications Download Page

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Inspections Department

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1. When is a contractor licensed required?

Any project where the cost of construction exceeds $30,000 dollars. Exception: A homeowner who lives in the home and plans to live there for 12 months may do his own work without a license. A permit and inspections are still required to determine that the work is in compliance with state codes.

2. What size building can be constructed without a permit?

A residential accessory structure that does not exceed 12 feet in any dimension can be constructed without having to meet the residential building code requirements. A permit is required to approve the location for meeting the set backs of the zoning in which the structure is located.

3. What is required when permitting a new single family residence?

Please find the complete answer to this question on the single family residence requirements page.

4. Is a permit required for a fence?

Permits for fences are not required however, there are certain rules for fences that must be followed.  Please contact the Town of Fuquay-Varina Planning Dept. at 919-552-1429 to inquire about rules on fences.  

5. What is required as far as a permit submittal for small projects (ie: decks, screen porches, attached garage, detached garage)?

A complete permit submittal is as follows, a permit application, subcontractor form, 2 copies of a plot plan to scale and 3 copies of the building plans. Note: If you are on a well and septic system, you will need approval from Wake County Environmental Health Dept. before the permit can be issued.

6. How do I go about permitting a room (bonus room or any project) that was done prior to obtaining a permit?

Call us at (919) 552-1420 for information in regards to documentation required for permit issuance.

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New Meter Reader

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1. Why is the Town converting its meters to new reading technology?

The Town approved the conversion of a portion of its existing drive-by (AMR) system to a fixed and real-time reading network, referred to as Advanced Metering Infrastructure (AMI), in July of 2018 following years of consideration, analysis, and planning. In the initial phase, a portion of the Town’s meters will be  optimized and the billing software will be integrated, so the entire process, from the meter to the bill, will be tested and verified prior to Town-wide installation. The Town will utilize existing Itron transmitters and manage the data through Choice Connect AMI Network System, thereby expanding the benefits of its existing metering equipment.  The initial phase is expected to be completed by March of 2019.

2. Why is the Town changing the way it reads the meters?

The enhancement of existing equipment will provide 720 reads during each billing cycle rather than 1 read every 30 days as is currently designed. This detailed usage will enable the Town to automate its meter reading process, provide improved customer service through data access, reduce leaks to promote resource conservation, and improve Utility operational efficiencies by capturing real-time meter reading data.

3. How does the new system work?

The Advanced Metering Infrastructure (AMI) system is made up of several “smart” components that communicate using wireless and radio frequency technology. Inside the meter box, a small radio is connected to the water meter that records and transmits a reading on hourly intervals to a collector. These data transmissions last only several milliseconds and are smaller data size than text. A collector will be mounted on top of the Town’s water tanks. The collectors store all the reads and sends batch uploads twice daily to the software accessible at Town Hall.

4. What is the technology that reads my meter and sends it to the Town? Is it safe?

The meters use wireless radio frequencies, similar to wireless Internet and cable TV, to send and receive information to and from the Town’s Utility and Billing staff. The meters and communication system are regulated to meet all federal communications, safety standards and codes. There is no personal identifying information captured or transmitted by the meter.  

5. Will my water bill increase?

The meter will measure customer usage the same as before the conversion from AMR to AMI. Improvements will be realized in how the meter reading data is captured as well as alerts and notifications such as stopped meter, customer leak detection, and utility distribution system leak detection

6. Who is doing the work?

The project is being managed for the Town by MeterSYS, a Raleigh-based advanced metering consulting firm, specializing in advanced metering technologies. MeterSYS will be responsible for overall management of the project, field meter box improvements, software installation, and training along with the manufacturer Itron and their AMI certified technician, United Systems and Software. Field personnel working on the project will carry proper identification and have successfully completed a background check. Field personnel will not need to enter residential property, nor will they be asking for any form of payment from customers.  

7. Will I be without water during the field work?

The work being done will not disrupt customer’s water service and will take less than 15 minutes to complete enhancements at each service location.

8. Who do I contact with questions about the field work to my meter?

Please call MeterSYS at 844.881.8685 or email the project management team at info@metersys.com.  

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Parks, Recreation & Cultural Resources

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1. Are there any facilities available for rent?

Yes, the department has several spaces available for rent including picnic shelters, meeting rooms, baseball fields, and others. For more information, visit

park information and facility rental page.

2. Do you have to be a Fuquay-Varina resident to participate in Community Center programs?

No, all programs are open to anyone in the area. Different fees apply for residents and non-residents. See Parks & Recreation Fees.

3. Does this office handle youth athletics?

Yes. Parks and Recreation has a very strong youth athletics program. Visit the Youth Sports page to learn about the Town's youth sports' offerings. registration and schedules.

4. How do I become an instructor with the community center?

Contact our Recreation Program Coordinator for information on instructor requirements at 919-552-1430.

5. How do I register for one of your programs?

Registration can be done in person at the Community Center or online.

online.

6. What are the Community Center hours?

Monday thru Friday, 8 a.m. - 9 p.m., and Saturdays, 8 a.m. - 5 p.m. We are closed on Sundays and all town observed holidays.

7. Where is the main office located?

We are located in the Community Center at 820 S Main Street (US 401) in Fuquay-Varina. This is approximately 1 mile south of downtown Fuquay-Varina at the intersection with Judd Parkway.

8. What time do parks open and close?

All parks are open from dawn to dusk except for approved programming under light. The Splash Pad is open from 11 a.m. - 7 p.m. daily from Memorial Day to Labor Day.

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Planning

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1. What is rezoning?

A rezoning (zoning map amendment) affects the nature, density and/or intensity of uses allowed on a property by changing the zoning classification.

Rezoning is necessary if you wish to develop or use property for a use that is not permitted by the current zoning classification. Rezoning property is not always the only avenue possible and should be evaluated thoroughly before an application is made, as the process can be expensive and time consuming.

If a zoning change is approved the new zoning classification replaces the old. The uses that are permitted in the new classification are now allowed on the properties.

If the Town Board votes to deny the zoning petition the zoning classification is not changed and the current zoning classification is still binding.

2. What is a variance?

A variance is a permission, which the Board of Adjustment may grant in certain situations, that enables a property owner to make use of the property in some way that conflicts with the land development ordinance standards.

3. Are there rules for fences?

A permit is NOT required for the installation of a fence in Fuquay-Varina’s corporate limits and ETJ. However, some basic standards include:

• Fences should be located at least three (3) inches from a property line to avoid property line disputes.  
• Privacy fences should be installed with a 2-inch clearance at the base for stormwater to drain underneath.  
• Fences are not permitted in the public right-of-way. The public right-of-way typically ends two (2) feet from the back of the sidewalk or five (5) feet from the back of the curb where no sidewalk exists.  
• Fences are not permitted in utility, drainage, stormwater, or other similar easements. Fences ARE permitted in landscaping and buffer easements, but in these cases, the fences must be installed eight (8) feet from the property line and so that the majority of the landscaping and plant materials are outside of the fence.

Please consult the Town's Land Development Ordinance for the full list of the Town's fence standards. Additionally, please check with your homeowners’ association or your deed to see if there are additional, private standards (Restrictive Covenants) in your neighborhood. It’s important to know that even where restrictive covenants create standards, compliance with the Town’s standards is still mandatory.

4. Do I need a permit for an accessory structure?

A permit is required for all accessory structures. The term accessory structure includes a shed, utility building, detached garage etc. Even if you purchase a prefabricated shed from a local retailer, a permit is still required. The permit allows the Town’s staff to verify that the accessory structure meets the required setback (typically 8 feet from the property line and outside of any easements) and does not exceed any of the Town’s other regulations. The Town’s Inspections Department facilitates this permitting process.

Please check with your homeowners’ association or your deed to see if there are additional, private standards in your neighborhood. It’s important to know that even where restrictive covenants create standards, compliance with the Town’s standards is still mandatory.  

5. Can I have chickens?

The trend of keeping backyard chickens has been on the rise over the past number of years. Whether the interest is for sustainability, comfort, food independence or other reasons, the Town supports this initiative. The adopted Land Development Ordinance which became effective on Dec. 30, 2016, allows for a maximum of five (5) chickens restricted in a pen on residential lots within the Town limits as long as restrictive covenants do not apply. Please check with your homeowner’s association to confirm chickens are allowed.  A permit is required for the pen. Roosters are NOT permitted. For more information, contact the Planning Department at 919-552-1429 or planning@fuquay-varina.org.

 Please check with your homeowners’ association or your deed to see if there are additional, private standards in your neighborhood. It’s important to know that even where restrictive covenants create standards, compliance with the Town’s standards is still mandatory.  

6. What is an easement?

An easement is an agreement on property for use of the area within the easement. The easement is part of a piece of property and is not separate like a right-of-way. For example, a drainage easement on a residential lot is an agreement for perpetual use of the area included in the easement for drainage of water. In addition to drainage easements, some other common easements are for water, sewer, and greenways. Because the area is intended for an explicit, continued use it cannot be used for other purposes unless specifically approved by the Town.  

Your deed, the plot plan for your lot, or a survey are all great resources to determine if there’s any easement on your property.  

7. Do I need the town's approval to open a business?

Yes. A zoning compliance letter from the Planning Department is required. The purpose of the letter is to allow the Town to verify that new businesses are permitted and have approval for the location in question. Sometimes lending institutions and other government agencies may also require a property owner to obtain a zoning compliance letter. There is a $50 fee associated with the letter. Processing time is typically 2-3 business days from the date of request. Requests should be made via email to planning@fuquay-varina.org and should include the address and type of business proposed, business name and information, and another other information the applicant may wish to be provided in the letter. Payment is required prior to pick-up of the letter and can be paid at Town Hall located at 401 Old Honeycutt Road.

8. What do I need to know to open a home-based business?

As technological advances are made, more and more people are working from home. Some people also run small businesses from their homes. These are called home occupations, or home-based businesses, and are allowed with approval by the Town’s Planning Department via a letter of zoning compliance. While the Town fully supports these creative uses, the Town is also charged with ensuring that a home occupation does not conflict with the intent of the property or create negative impacts to the neighborhood. For this reason, there are standards that must be met in order for a home occupation to be approved. The Home Occupation User Guide offers a comprehensive list of these standards. For more information, contact the Planning Department at 919-552-1429 or planning@fuquay-varina.org.

9. Can I obtain of survey map of my property at Town Hall?

From time to time citizens request a copy of the survey map of their property, or even request that a survey of their property be performed. Neither of these requests can be fulfilled by the Town. In North Carolina, survey maps are recorded at the county level. Here, that is with the Wake County Register of Deeds. You can easily search that website (http://services.wakegov.com/booksweb/genextsearch.aspx) if you have some information to start from. Most often property (or lots) in subdivisions is typically shown on a recorded map of the overall subdivision. In order to have a survey performed on a piece or property, you will need to contact a registered land surveyor.   

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Police Department

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1. Does the Town of Fuquay-Varina have an Animal Control Officer?

No. If a citizen wishes to report an injured or stray animal, he or she would need to call Wake County Animal Control at 919-250-1475. If it is an emergency situation Wake County Animal Control would be called out by the Police Department.

2. How do I apply for a job with the Police Department?

You can file an application by contacting the Town’s Human Resources Department. Police Officer positions require other application forms in addition to the Town’s application. Applications are received only when job openings are posted on the Town’s website.

3. How do I file a police report?

In order to file a police report you must contact the police department by phone at 919-552-3191 or come in person to the police department at 401 Old Honeycutt Road, Fuquay-Varina, NC 27526.

4. How do I obtain a copy of a police report?

You can obtain a copy of a police report in person at 401 Old Honeycutt Road, Fuquay-Varina, NC 27526. Or you can mail in your request to the address listed above. You must also include a $3 payment for all copies of police reports either in person or by mail.  You may obtain a copy of a traffic collision report online as well as we have a partnership with CRASHDOCS by Carfax.  Here is the link to the site to request a copy of the traffic collision report online for $3:  https://secure.crashdocs.org/Landing?AgencyID=NC0920400 

5. How old must my child be before he doesn't have to use a safety seat?

All children less than 16 years of age must be properly restrained in a child restraint, booster seat, or safety belt no matter where they sit. Children less than age 5 and less than 40 pounds must be properly restrained in the back seat if the vehicle is equipped with an active front passenger-side air bag. Children less than age 8 and less than 80 pounds must ride in a weight - appropriate child restraint or booster seat certified to meet federal motor vehicle safety standards. When a child reaches age 8 (regardless of weight) or 80 pounds (regardless of age), a properly-fitted safety belt may be used to restrain the child. If there is no lap and shoulder belt - equipped seating position available for using a belt-positioning booster seat, a child less than age 8 and between 40 and 80 pounds may be restrained by a properly-fitted lap belt only. Warning: Belt-positioning booster seats must never be used with just a lap belt.

6. What can I do to help the Police protect my neighborhood?

Be aware of your surroundings. Get to know your neighbors. When you notice suspicious activity in your neighborhood, call the Police at 919-552-3191. Be able to provide detailed information about the person or persons whom you suspect are involved in criminal activity, to include a detailed clothing description along with height and weight, hair and facial features. Help us make the Town of Fuquay-Varina one of the safest communities in the country. We need you to report crimes. If you see something, say something. If you are considering starting a neighborhood watch program and would like to learn how to begin one, contact us at 919-552-3191. Partner with us to make the Town safe.

7. What should I do if I'm in an automobile accident?

Our first concern is your health and safety. If you are involved in an accident, determine if anyone is injured. If anyone is injured, call 911 and request an ambulance. If there are no injuries, you may call the Police Department directly at 919-552-3191. For your safety you should remain in your vehicle until emergency personnel arrive. Have your driver’s license, vehicle registration and proof of insurance available for the investigating officer.

8. Who can help me install my child's car seat?

The Fuquay-Varina Fire Department, located at 301 South Fuquay Avenue in Fuquay-Varina, NC. is a Child Passenger Safety Permanent Checking Station.

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Public Utilities

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1. What should I do in a case of a water or sewer emergency or line break?

Report the incident immediately at 919-552-1404. If it is after hours or on a weekend or holiday, call 919-552-1400 to report the incident and they will contact the proper personnel.

2. Why does my water look cloudy or milky?

Cloudy or milky water is caused by very small air bubbles suspended in the water. To confirm this take a glass of the cloudy/milky water and set it on the counter for a few minutes and you should see the fine bubbles rise to the surface and the water clear up. Please call 919-753-1028 for more information.

3. Why does my water have a reddish-brown color?

Water with a reddish-brown color can be attributed to more than one thing. The most common contributing factor is sediment which consists of iron and/or manganese and is naturally present in the water. A sudden change in water velocity within the water distribution line can “stir-up” or suspend sediment.

This sudden velocity increase can be caused when a fire hydrant is opened all the way or if a water line is damaged by a contractor while excavating. Both instances create a large demand for water on the water line which causes a sudden surge of water to flow through the water line in order to compensate for the demand.

While this reddish-brown color is not aesthetically pleasing and it is recommended you not wash laundry until it clears up it is not unsafe for human consumption. Should you happen to have discolored laundry the Town of Fuquay-Varina offers free a product which can be picked up from the water billing office at Town Hall, 401 Old Honeycutt Road. This product has been successful in removing stains on clothing caused by iron/manganese. Please call 919-753-1028 for more information.

4. Why does my water smell like rotten eggs or sewage?

Sometimes customers report that their tap water smells like rotten eggs or sewage. These odors are often caused by gases forming in the household drain. These gases are formed by bacteria which live on food, soap, hair and other organic matter in the drain. These gases are heavier than air and remain in the drain until the water is turned on. As the water runs down the drain, the gases are expelled into the air around the sink. Find more information.

5. How do you get rid of the black film around the sink, shower, or toilet?

Rings on baths and showers can be scum left behind as the water evaporates or from soap or shampoos. Black slime is usually mold/mildew that thrives in moist areas like bathroom toilets and tiles where it is wet and warm. The film that develops on sink stoppers is again non-harmful bacteria and residue build up. Usually, the customer will need to clean the area with a commercial cleaner that contains a disinfecting agent, such as chlorine bleach. Please call 919-753-1028 for more information.

6. What is the “pink" stain?

People sometimes see a pink ring develop on the flat surfaces of their shower, in their pet's water bowls, or toilets that are not used frequently. This is a colored organism that is present in the air that does grow in these areas. It is a harmless bacterium and exists in moist/humid conditions. The customer can remove the pink ring by cleaning the area periodically with a commercial cleaning product that contains bleach. Please call 919-753-1028 for more information.

7. What is the difference between "hard" and "soft" water?

Hardness is a term used to describe the high level of calcium and magnesium in the water. Excessive hardness can cause scale (white spots) to be deposited in boilers, pipelines, faucet aerators and shower heads. Hard water also requires the use of large amounts of laundry soap to achieve the desired results.

Range
-<17.1: Soft
-17.1 - 60: Slightly Hard*
-60 - 120: Moderately Hard
-120 - 180: Hard
->180: Very Hard

*Town of Fuquay-Varina drinking water hardness - 40 ppm. Please call 919-753-1028 for more information.

8. Does my backflow preventer need to be tested annually?

Yes, you must test your back flow preventer annually. Download the Backflow Prevention Device Form and fax the completed form to 919-552-7481. Download the form (PDF).

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Public Works

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1. What can I recycle?

The Town provides bi-weekly curbside recycling collection. Please place items directly into your blue recycle cart. DO NOT place recycle material in a plastic bag of any kind and make sure the cart is placed curbside the night before your assigned day to ensure pickup. The Town of Fuquay-Varina will not empty blue recycling bins if materials are placed in a plastic bag of any kind or contain non-recyclable material.  

Find more information on recycling

2. What day is my recycling collected?

Recycling is picked up every other Wednesday and is based on where you live. Recycling Information

3. Why didn’t my recycling bin get emptied?

Recyclable material must be placed directly in the recycle cart. We can’t take material that is placed in a bag and then in the bin. Here’s why: Our recycle handler will not take material that is placed in a bag because there’s no way to ensure that all materials can be recycled.

4. What items are not collected in a regular garbage container by the town?

The following items cannot be placed in the garbage cart:

Treated wood, recyclables, yard waste, liquids, dirt, masonry, rock, metal, wood, building materials, ashes, loose diapers, animal waste, contractor waste, fluorescent light tubes, electronic waste or hazardous waste.  Please consult with Wake County Solid Waste management to determine the correct disposal of these items.

5. What’s the difference between yard debris service and loose leaf service?

Yard Debris collection is a year round service whereas loose leaf collection is available from mid-Oct. thru mid-Feb when leaves are falling due to autumn weather changes. 

Yard Debris service must be requested by completing the online form. The Town requires that yard debris be placed in a bag or rigid medium-sized plastic container not to exceed 40 pounds. 

Loose leaf service does not need to be requested.  During loose leaf collection, simply rake leaves to the curb. Other rules apply to both yard debris and leaf collection. 

Info on yard debris and loose leaf collection

6. How do I dispose of large items?

Complete the online request form by 5 pm for pick-up on Monday. There is no fee for this residential customer service. The town does not collect construction materials, treated wood or pallets or hazardous waste materials.

Bulky Item Request Form

7. Does the town pick-up appliances?

Yes. Complete the Appliance Pick-up Request Form and pay a $10 / appliance fee at the Finance Office. Once the fee is paid and pick-up scheduled, the appliance will be picked up on Monday. To ensure pick-up, both the request and fee must be made by Friday at 5 pm.

Appliance Pick-up Form

8. How do I dispose of electronics?

Citizens can dispose of televisions, computers, monitors, scanners, printers and other electronic waste for free at the Electronic Recycling Convenience Center located at 900 S. Main Street behind the Community Center. 

Curbside pick-up of electronic waste is available for a $10 fee.  Pick-up is on Monday and the fee must be paid by 5 pm on Friday.  Make the pick-up request and pay the fee at the Finance Office located at 401 Old Honeycutt Road. (Monday - Friday, 8 am - 5 pm)

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Stormwater Management - Public Participation

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1. How can I volunteer?

If interested you are interested in being on our mailing list or being a Zone Captain call 919-753-1004. 

2. Why is picking up litter important?

Litter:
- Can harm people and pose a health hazard, impacting our drinking water and recreational waterways

- Can harm or kill wildlife that mistake litter for food or get entangled in it

- Can encourage more litter, more crime and vandalism, degrading entire communities

- Can discourage tourism and new business, lowering a community’s economic vitality

- Is Ugly! Untidy! Unsightly! Unnecessary!

Important Note: Litter is 100% preventable! Recycle, dispose of trash responsibly, and cover truck loads!

3. What is the Big Sweep?

Volunteers track the amount and different types of trash collected on data cards. North Carolina Big Sweep, a nonprofit organization, enters data from each county to produce a statewide database, which is then entered into a national and international database by the Ocean Conservancy. This data is used to identify and target specific audiences in need of litter prevention education. Big Sweep volunteers also collect clean aluminum cans, plastic drink bottles, glass, wooden pallets, and tires for recycling. This has helped to divert tons of recyclables from the landfill. Zone Captains also serve as the “eyes and ears” of local waterways to assist their towns and cities in protecting drinking water supplies and tributaries to the larger Neuse and Cape Fear Rivers.

4. What is Wake County Big Sweep?

Wake County Big Sweep is part of the larger North Carolina Big Sweep, a statewide citizen volunteer effort to make our watersheds litter free. Wake County coordinates cleanups across the county in partnership with city and county parks, civic organizations, youth groups, schools, churches, and businesses. Events are planned throughout spring and fall each year.

5. Does the Big Sweep Event allow school groups?

Absolutely, we frequently have volunteers from local high school groups. We do ask that if you are under the age of 18 (and are not accompanied by your parent or guardian), that you have your parent or guardian sign a liability waiver prior to the event. School groups should also have an associated adult present for the event. Completed waivers may be emailed to jmitchell@fuquay-varina.org or hand delivered at the TOFV Town Hall. Participation Certificates are also available with preregistration. 

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Youth Sports - Flag Football

Show All Answers

1. Can my child play up an age division?

We encourage parents to keep their children in their respective age groups in order to maintain the integrity of each division. Each division needs players at all skill levels in order to make the division an enjoyable experience. For those children whose skill levels exceed their age group, the league will determine if / when a child will be moved up an age group.

2. How are teams determined? Are there cuts?

Teams will be assigned randomly by the Recreation Department.
Anyone who signs up and pays will be placed on a team. Special requests cannot be guaranteed.

3. How do I sign up?

Visit the Fuquay-Varina Parks & Recreation Online Registratiion site.

4. How will I be notified?

Once teams are formed, coaches will contact parents either by phone or email to notify you of game / practice schedules, important changes, pictures, etc. We will primarily communicate through email but most updates will be posted to the Recreation Department’s webpage.

5. How will parents learn more about the season?

Please see the Flag Football page.

6. What are the age groups?

Flag Football is for players ages 5-12. Teams will be coed in all divisions. All divisions are subject to change based on the number of registrants, divisions are as follows: 6U, 8U, 10U, 12U

7. What is the age cutoff date?

The age cutoff date is January 1 of the playing year

8. When does registration for Spring Flag Football begin / end?

Please see the Flag Football page.

9. What days are practices and games held ?

Preseason practices will be held either Monday, Tuesday, Thursday, Friday and / or
Saturdays. Teams will have one weeknight practice and one Saturday practice.
Once games begin, they will be held Saturdays between 8 a.m. - 5 p.m. In season practices will be held weeknights. We will avoid using Wednesday and Sundays.

10. What equipment am I responsible for?

Parents will be responsible for purchasing black shorts and cleats. The Recreation Department will provide shirts and flags.

11. How will parents learn more about the season?

Please see the T - Ball page.

12. How are teams determined? Are there cuts?

Teams will be assigned randomly by the Recreation Department. There will be no evaluations. Anyone who signs up and pays will be placed on a team. We will try to honor special requests but cannot guarantee that each request will be permitted.

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Youth Sports - Soccer

Show All Answers

1. Can my child play up an age division?

We encourage parents to keep their children in their respective age groups in order to maintain the integrity of each division. Each division needs players at all skill levels in order to make the division an enjoyable experience. For those children whose skill levels exceed their age group, the league will determine if / when a child will be moved up an age group.

2. How are teams determined? Are there cuts?

Teams will be assigned randomly by the Recreation Department for 4U-7U. 8U-17U will participate in player evaluations and coaches draft. Anyone who signs up and pays will be placed on a team. Accommodations for special requests cannot be guaranteed.

3. How do I sign up?

For online registration go to the Fuquay-Varina Parks & Recreation Online Registration site.

4. How will I be notified?

Once teams are formed, coaches will contact parents either by phone or email to notify you of game / practice schedules, important changes, pictures, etc. We will primarily communicate through email but most updates will be posted to the Recreation Department’s webpage.

5. How will parents learn more about the season?

Please visit Soccer page.

6. What are the age groups?

Soccer is for ages 4 - 18 years old for girls and boys. Teams will be coed up to age 8.
All divisions are subject to change based on the number of registrants, divisions are as follows: 4U, 5U, 6U, 7U, 8U, 10U, 12U, 14U, 17U.

7. What are the rules?

Review the Soccer Handbook on the Soccer page.

8. What days are practices and games held ?

Preseason practices will be held either Monday, Tuesday, Thursday, Friday and / or
Saturdays. Teams will have one weeknight practice and one Saturday practice.
Once games begin, they will be held Saturdays between 8am - 5pm; in season practices will be held weeknights. We will avoid using Wednesday and Sundays. 4 and 5 year old soccer will have their practices 30 - 45 minutes prior to the start of their game on Saturdays. See the 4U and 5U format on the soccer page.

9. What equipment am I responsible for?

Parents will be responsible for purchasing black shorts, shin guards, and socks. The recreation department will provide one playing shirt per player.

10. What is the age cutoff date?

The age cutoff date is August 1 of the playing year.

11. When does registration for Spring Soccer begin / end?

Please visit Soccer page.

12. Where will practices and games be held?

Locations for each division are subject to change. All games and practices are held on town owned or town leased facilities. Your specific location is identified on the game and practice schedule. Important abbreviations: Herbert Aikens (HA); Old Honeycutt (OH); Fleming Loop (FL); Banks Rd Elementary (BR); Kinton Field (KF). The number beside the abbreviation indicates the field number you're game or practice will be played. If there is an A or B beside the field number, this means the field is shared and your team has half of the field (this is only done for practices).

13. When does registration for Spring Soccer begin / end?

Please visit Soccer page.

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Youth Sports - Softball

Show All Answers

1. How are teams determined? Are there cuts?

All participants who are registered and have paid all fees will be allowed to play. All teams will be determined by a player evaluation and draft.

2. How do I sign up?

Visit the Fuquay-Varina Parks & Recreation Online Registratiion site.

3. How will I be notified?

Once teams are formed, coaches will contact parents either by phone or email to notify you of game / practice schedules, important changes, pictures, etc. We will primarily communicate through email but most updates will be posted to the Recreation Department’s webpage.

4. What are the age groups?

Softball is open to girls ages 6 - 18. Divisions are subject to change based upon number of registrants. Divisions are: 6 - 8 machine pitch, 9 - 10, 11 - 13, 14 - 15 and 16 - 17.

5. What equipment am I responsible for?

Parents will be responsible for purchasing cleats, black pants, and any other necessary equipment. The Recreation Department will provide one shirt (uniform) per player. One set of catcher’s equipment and team helmets will be provided for each team. Recommended items for parents to purchase include bat, helmet (with facemask), glove, water bottle and bat bag.

6. What is the age cutoff date?

The age cutoff date is January 1 of the current playing year.

7. When does registration for Softball begin / end?

Please visit Softball page.

8. Where are games and practices held ?

When practicable, games and practices will be held on town owned or Town leased property. The number of participants in a league is always a variable and can necessitate changes to ensure the best possible playing circumstances for youth registered in the program. Games and practices will be held weeknights and on Saturdays.

9. What equipment am I responsible for?

Parents will be responsible for providing black shorts and knee pads. Shirts will be provided by the Recreation Department.

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Youth Sports - T - Ball

Show All Answers

1. Can my child play up an age division?

We encourage parents to keep their children in their respective age groups in order to maintain the integrity of each division. Each division needs players at all skill levels in order to make the division an enjoyable experience. For those children whose skill levels exceed their age group, the league will determine if / when a child will be moved up an age group.

2. How are teams determined? Are there cuts?

Teams will be assigned randomly by the Recreation Department. There will be no evaluation. Anyone who signs up and pays will be placed on a team. We will try to honor special requests but cannot guarantee that each request will be permitted.

3. How do I sign up?

Visit the Fuquay-Varina Parks & Recreation Online Registratiion site.

4. How will parents learn more about the season?

Please see the T - Ball page.

5. What are the age groups?

T - Ball is for children age 4, 5 and 6.

6. What are the rules?

T - Ball rules can be found in the T - Ball Handbook (PDF).

7. What is the age cutoff date?

The age cutoff date is May 1, 2014.

8. What days are practices and games held ?

Preseason practices will be held either Monday, Tuesday, Thursday, Friday and / or
Saturdays. Teams will have one weeknight practice and one Saturday practice.
Once games begin, they will be held Saturdays between 8 a.m. - 5 p.m. In season practices will be held weeknights. We will avoid using Wednesday and Sundays, however, weather may necessitate changes.

9. When does registration for T - Ball begin / end?

Please visit T - Ball page.

10. Where will practices and games be held?

Ballentine School Park and F-V Middle School.

11. What equipment am I responsible for?

Parents will be responsible for purchasing cleats, grey pants, and any other necessary equipment. The Recreation Department will provide one shirt (uniform) and hat per player. One set of catcher’s equipment, one bat and team helmets will be provided for each team.

12. How will I be notified?

Once teams are formed, coaches will contact parents either by phone or email to notify you of game / practice schedules, important changes, pictures, etc. We will primarily communicate through email but most updates will be posted to the Recreation Department’s webpage.

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Youth Sports - Volleyball

Show All Answers

1. How are teams determined? Are there cuts?

Teams will be determined by a player draft. Each team will have a maximum of 12 players and a minimum of 8 players, one head coach and one assistant coach. All participants who register and pay will be placed on a team.

2. What are the age groups?

Volleyball is open to girls ages 9 - 15. We will have 3 divisions, 9 - 10, 11 - 12, and 13 - 15. Skill level may determine which league players will participate.

3. What are the rules?

Volleyball rules can be found in the Volleyball Handbook (PDF).

4. What is the age cutoff date?

The age cutoff date is January 1, 2015.

5. When does registration for Volleyball begin / end?

Please visit Volleyball page.

6. Where are games and practices held ?

All games and practices will be held at the Community Center. We will try to hold practices on weeknights only and games on Saturdays only.

7. How will I be notified?

Once teams are formed, coaches will contact parents either by phone or email to notify you of game / practice schedules, important changes, pictures, etc. We will primarily communicate through email but most updates will be posted to the Recreation Department’s webpage.