Show All Answers

1. What are the Finance Office hours and location?

The office is open from 8:00 am to 5:00 pm, Monday through Friday. We are located at John W. Byrne Municipal Building, 134 N. Main Street, Fuquay-Varina, NC.

2. How do I set up utility service?

To establish water, sewer, and garbage service, review the steps below before completing the Water, Sewer, and Sanitation Application. Same-day service is available if the Town receives your application and deposit by 3 pm.

For homeowners

Homeowners who provide proof of ownership will have the deposit waived. To provide proof of ownership, include a photo of the upper portion of a closing disclosure with your name connected to the property. Submit the application and proof of ownership via one of the following:

• Mail to 134 N. Main Street, Fuquay-Varina, NC 27526
• Email cservice@fuquay-varina.org
• Place in the drop box at 135 N. Main Street
• Fax to 919-552-7481

For renters

If you are renting a property, a $75 deposit (cash, check, or money order made payable to "Town of Fuquay-Varina") must be received with your application prior to service being turned on. Submit the application and deposit via one of the following:

• Submit at the Finance window in the John W. Byrne Municipal Building, 134 N. Main St.
• Mail to 134 N. Main Street, Fuquay-Varina, NC 27526
• Place in the drop box at 135 N. Main Street

Applications

• Residential application: Water, Sewer, and Sanitation Application
• Commercial application: Business and Construction Water and Sewer Application

Water, Sewer, and Sanitation Application

3. What are the water and sewer rates?

Find the current utility rates here here.

4. How can I pay my bill?

You may pay your bill through bank draft, in person, online, or by mail.

Bank draft

Automatically deduct your payment from a checking account the day before it is due. There is no charge for this service, and you will never pay a late fee!

Submit the Automatic Bank Draft Form to get started.

Mail

Send a check or money order to: Town of Fuquay-Varina, 134 N. Main Street, Fuquay-Varina, NC 27526.

Allow a minimum of 7 days for processing. The Town of Fuquay-Varina has no control over USPS delivery.

Cash, check, money order, or debit/credit

Pay in person at the John W. Byrne Municipal Building (134 N. Main Street) or across the street at the Utility Drive-Thru (135 N. Main Street). A dropbox is available at the drive-thru for after-hours payments.

Pay by credit/debit card online* at www.fuquay-varina.org/eutilities. 

A small processing fee applies will all credit/debit payments.

*Some customers use online bill pay services through their bank or other services. These service providers then pay the Town on your behalf. Payments from such providers are not directly posted to your utility account. It may take 7 to 10 days for the Town to receive your payment from these services. This situation can pose issues if your account is in jeopardy of cut-off.

eUtilities

5. Can I receive my utility bill online?

You may receive your utility bill by mail or email. To receive your bill by email, sign up for eUtilities.

The eUtilities tool allows you to access your current water bill, account history, track water usage, sign up to receive online bills, and pay utility bills with credit/debit cards. You will need your last name and account number to access eUtilities.

eUtilities

6. How do I check for water leaks?

Cut off all water in the house and look at the water meter to see if it is still turning. Also, check your toilet when you flush it to see if it continues to run.

7. Can you adjust my utility bill if I have a leak?

The Town will consider adjustments to the sewer portion of the utility bill in cases where the water did not go into the sewer system (service line leaks, hot water tank leaks, outside faucet leaks). Leaks where the water goes back into the sewer system (toilets, inside sinks/faucets) are not adjustable.

Please contact the Utilities Office at 919-552-1404.